Service Information

Account Access

The repair process may require your username and password to enter the operating system or the creation of a temporary local administrator account. You may provide the username and password or log in to allow the creation of a temporary administrative account. If you provide your username and password, it is recommended that you change your password upon service completion.

Data Loss

The repair may require the operating system to be reinstalled or the hard drive/SSD to be replaced which will result in DATA LOSS. This is a last resort. In the event that this is the case, all effort will be made to contact you before proceeding. Backups of your data should be made before service. If you do not make a backup and the repair requires a reinstall of the operating system or replacement of the hard drive, you may request the tech to back up the data for you for an additional cost.

Regarding remote service

Remote service may be an option if the device can be powered on, logged into with an administrative account (usually the owner) and accessed by the internet. If it meets all of these criteria then you can receive an invite to a remote session for work to be performed. If it is determined, based on the questions answered in this form, that the device cannot be repaired remotely then contact will be made with you to set up an in person repair.

Regarding in person service

Action Consulting and Technology Solutions currently does not have a storefront or business address. Therefore, a meeting place for service will need to be established. If the device is a computer, cell phone, or tablet and depending on the service then the service can be performed at either your home or delivered to the tech at a neutral location. The meeting place must be within 20 miles of the Town of Lexington or the service will incur travel costs.